Terms & Conditions

The following definitions apply throughout this Agreement:

2.1  By accessing the mata56 Platform in any capacity, you confirm that you have read this Agreement in full and unconditionally accept its terms. Acceptance is effective from the moment you first access the Platform and remains in force for the duration of your Account's existence and any subsequent use of the Platform following Account closure.

2.2  This Agreement supersedes all prior agreements, representations, or understandings between you and mata56 regarding the subject matter herein. In the event of any conflict between this Agreement and the terms of any individual promotion, game rule, or supplementary policy published on the Platform, this Agreement shall prevail unless the supplementary document expressly states otherwise and is dated more recently.

2.3  mata56 reserves the right to amend this Agreement at any time. Amendments take effect upon publication on the Platform. Your continued use of the Platform following the publication of any amendment constitutes acceptance of the revised terms. Players are encouraged to review this page periodically. Where amendments materially affect Player rights, mata56 will make reasonable efforts to notify registered Players via the email address on their Account.

3.1  To register an Account and use the mata56 Platform, you must satisfy all of the following eligibility criteria at all times during your use of the Platform:

• You must be at least 21 (twenty-one) years of age. This minimum age requirement is absolute and admits no exceptions. If you are under 21 years of age, you must not register an Account or use any service on the Platform.
• You must be accessing the Platform from a jurisdiction in which online gaming is not expressly prohibited by the laws applicable to you personally.
• You must not be subject to any self-exclusion, cooling-off period, or Account suspension imposed by mata56 or by any external responsible gaming programme to which you have voluntarily applied.
• You must not be an employee, contractor, agent, director, or officer of mata56, or an immediate family member of any such person, unless mata56 has granted specific written permission for such participation.
• You must have full legal capacity under the laws of your jurisdiction to enter into a binding agreement with mata56.

3.2  mata56 targets its services specifically at English-preference players located in Indonesia. Primary target users are residents of cities including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and Makassar, as well as Indonesian nationals residing elsewhere who access the Platform from jurisdictions that do not prohibit such access.

3.3  It is your sole responsibility to determine whether accessing and using the mata56 Platform is lawful in your jurisdiction. mata56 makes no representation that the Platform is appropriate or available for use in any particular location. If you access the Platform from a location in which such access is unlawful, you do so at your own risk and are solely responsible for compliance with applicable local laws.

4.1  To use the mata56 Platform, you must register a single Account by providing accurate, complete, and current information, including your full legal name (as it appears on your KTP), a valid and active email address, a strong password, and your preferred display currency (Indonesian Rupiah / IDR).

4.2  Each individual may hold only one active Account on the mata56 Platform at any given time. Opening multiple Accounts — whether using the same or different personal details, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate closure of all associated Accounts and forfeiture of any balances held therein.

4.3  You are responsible for maintaining the confidentiality of your Account credentials, including your password and any two-factor authentication codes. You must not share your login credentials with any third party. mata56 assumes no liability for losses arising from unauthorised Account access that results from your failure to maintain credential security.

4.4  You must notify mata56 immediately at [email protected] if you suspect unauthorised access to your Account or believe that your credentials have been compromised.

4.5  mata56 reserves the right to require KYC identity verification at any point during the Account lifecycle, including at registration, prior to first withdrawal, at any time a withdrawal request is submitted, or when any unusual account activity is detected. Failure to complete KYC verification when requested will result in withdrawal processing being suspended until verification is completed to mata56's satisfaction.

4.6  mata56 reserves the right to decline, suspend, or close any Account registration at its sole discretion, without obligation to provide reasons, where it determines that the registration does not comply with this Agreement or presents an unacceptable risk to the platform or other users.

5.1  Supported Payment Methods. mata56 currently supports the following deposit and withdrawal methods for Indonesian Rupiah (IDR) transactions: bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata; and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. mata56 may add or remove payment methods at its discretion with reasonable notice provided via the Platform.

5.2  Deposit Processing. Deposits made via the supported methods are credited to the Account Balance automatically. mata56 does not charge deposit fees on any supported method. Processing times are subject to the payment network's own confirmation times; bank transfer deposits using the virtual account system are typically credited instantly.

5.3  Minimum Deposit. The minimum single deposit amount is Rp 50.000 (fifty thousand Rupiah). mata56 reserves the right to amend minimum deposit amounts with reasonable prior notice published on the Platform.

5.4  Withdrawal Eligibility. Before any withdrawal from a mata56 Account is approved, the following conditions must be met:

• KYC/KTP identity verification must be completed and approved by mata56;
• any applicable Wagering Requirements attached to Bonus funds that form part of the Account Balance must be satisfied in full;
• the Account must not be subject to any active investigation, suspension, or restriction.

5.5  Withdrawal Processing Time. Withdrawal requests to Indonesian bank accounts (BCA, BRI, BNI, Mandiri) are processed within 5 to 15 minutes of approval during standard operating hours (WIB / UTC+7). E-wallet withdrawals via OVO, DANA, and GoPay are typically processed faster and are not subject to bank operating hour restrictions. mata56 reserves up to 24 hours to process withdrawal requests where additional verification is required.

5.6  Withdrawal Restrictions. Withdrawals may only be made to a payment method registered in the same name as the mata56 Account. Third-party withdrawals are strictly prohibited. mata56 may request additional documentation before processing any withdrawal it deems unusual or inconsistent with the Account's prior deposit history.

5.7  Currency. All transactions on the mata56 Platform are denominated in Indonesian Rupiah (IDR). mata56 does not perform currency conversion and does not accept deposits in any currency other than IDR. Any conversion fees arising from the Player's bank or e-wallet provider are the Player's sole responsibility.

6.1  mata56 may offer promotional Bonuses to new and existing Players from time to time. All Bonuses are subject to this Clause 6 and to the specific terms and conditions published alongside each individual promotion, including applicable Wagering Requirements, eligible games, time limits, and maximum withdrawal caps.

6.2  Bonus funds are credited to a Player's Account as a separate Bonus balance and are not immediately available for withdrawal. Bonus funds, and any winnings generated from them, become eligible for withdrawal only after the applicable Wagering Requirement has been satisfied in full.

6.3  Wagering Requirements specify the total amount the Player must wager — calculated as a multiple of the Bonus amount (and in some cases the deposit amount) — before the Bonus balance converts to withdrawable funds. The applicable multiple is stated clearly in the terms of each individual promotion.

6.4  Not all games contribute equally to Wagering Requirements. Game contribution rates are published in the promotion terms. Typically, slot games contribute at 100% of each wager towards the Wagering Requirement, while live casino games, table games, and sportsbook bets may contribute at a lower rate or may not contribute at all.

6.5  Each Player is entitled to claim a welcome deposit Bonus a maximum of once per Account lifetime. Attempting to claim the welcome Bonus multiple times by creating additional Accounts constitutes a violation of Clause 4.2 and the Prohibited Conduct provisions in Clause 9.

6.6  mata56 reserves the right to withdraw, amend, or cancel any Bonus or promotion at any time without prior notice if it determines that the promotion is being systematically abused, that a technical error has affected the promotion's operation, or for any other reason at its reasonable discretion. Where a Bonus is cancelled after funds have been accepted, the Bonus amount will be removed from the Account Balance; real-money funds deposited in connection with the Bonus will not be affected.

6.7  All Bonuses have an expiry window, specified in the individual promotion terms. Any unclaimed or unwagered Bonus balance remaining after expiry will be forfeited automatically without further notification.

7.1  All games offered on the mata56 Platform — including live casino tables, slot games, togel (Indonesia's traditional numbers lottery) draws, sportsbook markets, and poker tournaments — are operated according to rules published within each respective product section of the Platform. These rules are incorporated by reference into this Agreement.

7.2  mata56 sources its casino games exclusively from certified studio providers, including but not limited to Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, Habanero, SA Gaming, and Spribe. Each provider's games are independently certified and subject to the provider's own Return to Player (RTP) certification. RTP information for individual games is displayed within the game interface or accessible via the game information panel.

7.3  Sportsbook bets are settled in accordance with the official result of the relevant event. In the event of a result dispute, mata56 may defer settlement until the relevant official governing body (e.g., FIFA, AFC, PSSI for football; WADA-compliant governing bodies for other sports) confirms the final result. mata56's settlement decisions, once confirmed, are final.

7.4  In the event of a technical malfunction, server disruption, or software error that affects the operation of a game or the recording of a bet or wager, mata56 reserves the right to void the affected round or bet and return any staked funds to the Account Balance. No compensation beyond the return of the original stake will be payable in respect of a technical malfunction.

7.5  Any bet or wager accepted in error — including bets accepted at manifestly incorrect odds resulting from a technical pricing error — may be voided by mata56. Where such a bet has already been settled, mata56 may reverse the settlement and return the staked amount to the Account Balance.

8.1  mata56 is committed to promoting responsible gaming across its entire platform. The Platform provides a suite of player protection tools accessible from every Account's settings panel, including: deposit limits (daily, weekly, and monthly); loss limits; wagering limits; session time reminders; cooling-off periods of up to six weeks; and permanent self-exclusion.

8.2  Deposit and loss limits take effect immediately upon the Player's request. Requests to reduce an existing limit take effect immediately. Requests to increase an existing limit are subject to a minimum 24-hour review period before the increase takes effect, to allow the Player time to reconsider.

8.3  Permanent self-exclusion closes the Player's Account immediately upon request and blocks re-registration attempts from the same individual. Self-exclusion requests made through the account settings panel do not require assistance from a support agent and take effect without delay.

8.4  If you believe that your gambling behaviour is causing harm to yourself or others, you are encouraged to contact the mata56 support team at [email protected] to discuss your options, including cooling-off periods and self-exclusion. You can also access further guidance via the mata56 Responsible Gaming page.

8.5  mata56 does not knowingly allow minors to register or use the Platform. Any adult who believes that a minor under their care may have accessed the Platform should contact mata56 immediately at [email protected] so that the Account can be investigated and closed as appropriate.

9.1  The following actions constitute prohibited conduct on the mata56 Platform. Any Player found to be engaging in prohibited conduct is subject to immediate Account suspension, closure, and forfeiture of Balance, and may be liable to mata56 for any losses suffered as a result:

• Registering more than one Account on the Platform;
• Providing false, misleading, or fictitious personal information at any point during or after registration;
• Accessing the Platform while under the age of 21;
• Using automated tools, bots, scripts, or other software to interact with the Platform, its games, or its sportsbook in a manner not sanctioned by mata56;
• Engaging in any form of collusion with other Players in poker, live casino, or any other game where Player interaction affects outcomes;
• Exploiting technical errors, pricing mistakes, software vulnerabilities, or bonus structures in a manner that constitutes systematic abuse rather than normal gameplay;
• Using the Platform to process, transfer, or launder funds, whether or not such funds are derived from illegal activity;
• Sharing Account credentials with third parties or allowing third parties to use or manage your Account;
• Engaging in any form of match-fixing, event manipulation, or insider trading in connection with sportsbook markets on the Platform;
• Attempting to reverse, chargeback, or dispute any deposit transaction with your payment provider while those funds remain credited to your mata56 Account Balance.

10.1  All Intellectual Property on the mata56 Platform — including but not limited to the mata56 brand name, logo, website design, software code, game interfaces, text content, graphics, and promotional materials — is either owned by mata56 or licensed to mata56 by the applicable third-party rights holder (including game studio providers). All rights are reserved.

10.2  You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming purposes, subject to the terms of this Agreement. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Intellectual Property on the Platform.

10.3  The mata56 name, logo, and associated marks are trademarks of mata56. Nothing in this Agreement grants you any right to use them other than in the context of personal, non-commercial reference to the Platform.

11.1  The mata56 Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, mata56 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

11.2  mata56's total aggregate liability to any Player in respect of all claims arising out of or in connection with this Agreement or the Player's use of the Platform shall not exceed the total amount deposited by that Player in the 30 calendar days immediately preceding the event giving rise to the claim.

11.3  In no event shall mata56 be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of enjoyment, arising from the Player's use of or inability to use the Platform, even if mata56 has been advised of the possibility of such damages.

11.4  mata56 is not liable for any losses arising from network interruptions, telecommunications failures, internet connectivity issues, browser incompatibilities, or device malfunctions on the Player's side that affect game outcomes or transaction processing.

11.5  Nothing in this Clause 11 limits or excludes any liability that cannot be limited or excluded under applicable mandatory law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by mata56's negligence.

12.1  mata56's collection, use, storage, and handling of personal data is governed by the mata56 Privacy Policy, which is incorporated into this Agreement by reference. By agreeing to these Terms & Conditions, you also acknowledge and accept the Privacy Policy.

12.2  mata56 collects personal data for the purposes of Account management, KYC identity verification, payment processing, fraud prevention, and responsible gaming monitoring. Personal data is stored on encrypted infrastructure and is not shared with third parties for commercial marketing purposes.

12.3  Players may request access to, correction of, or deletion of their personal data held by mata56 by contacting [email protected]. Deletion requests will be processed in accordance with the Privacy Policy and subject to any retention obligations imposed by applicable law or financial regulation.

13.1  Termination by Player. You may close your mata56 Account at any time by submitting a written request to [email protected]. Upon closure, any real-money Balance (excluding any Bonus funds that have not met their Wagering Requirements) will be returned to you via your most recently used payment method, subject to completion of KYC verification if not already completed.

13.2  Termination by mata56. mata56 reserves the right to suspend or permanently close any Account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Engagement in any prohibited conduct as defined in Clause 9;
• Failure to complete KYC verification within the time specified by mata56;
• Conduct that mata56 reasonably determines poses a risk to the Platform, other Players, or the integrity of any game or market;
• Any court order, regulatory direction, or law enforcement request requiring Account closure or fund restriction;
• Extended Account inactivity (12 or more consecutive months without any login, deposit, wager, or withdrawal activity).

13.3  Where an Account is closed by mata56 due to suspected fraud, money laundering, prohibited conduct, or other policy breach, any Balance held in the Account may be withheld pending investigation. Balances associated with confirmed fraudulent or abusive activity will be forfeited.

14.1  This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with applicable international gaming law and the internal regulations of the jurisdiction under which the mata56 Platform holds its operational authorisation. mata56 operates under an internationally recognised gaming licence; details are available upon written request to [email protected].

14.2  In the event of a dispute between a Player and mata56, both parties agree to first attempt resolution through good-faith negotiation. The Player should submit a detailed written complaint to [email protected], after which mata56 will acknowledge receipt within 2 business days and provide a substantive response within 10 business days.

14.3  If a dispute cannot be resolved through direct negotiation within 30 calendar days of the Player's initial complaint submission, either party may escalate the matter to the dispute resolution mechanism specified by mata56's licensing authority.

14.4  You acknowledge that online gaming involves inherent risk and that not all outcomes can be attributed to Platform error. Claims based solely on losing outcomes, changes in odds, or the inherent variance of games of chance will not be accepted as grounds for dispute under this Clause.

15.1  mata56 may amend these Terms & Conditions at any time. The amended version will be posted on this page with a revised "Last updated" date. Amendments are effective immediately upon publication unless a specific future effective date is stated.

15.2  Where an amendment materially reduces Player rights or increases Player obligations, mata56 will make reasonable efforts to provide advance notice to registered Players via the email address associated with their Account. Players who do not accept the amended terms should close their Account before the effective date of the amendment by contacting [email protected].

15.3  Continued access to or use of the mata56 Platform after the publication of any amendment constitutes the Player's unconditional acceptance of the revised Agreement. It is the Player's responsibility to check this page regularly for updates.

16.1  If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the mata56 Platform, you may contact the mata56 customer support team through the following channel:

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (WIB / UTC+7)
Languages: English and Indonesian (Bahasa Indonesia)

16.2  Please include your registered Account email address and a clear description of your query or complaint in all correspondence. mata56 aims to acknowledge all inquiries within 2 business days and to provide a substantive response within 10 business days for complex matters.